Basic FAQ

Basic FAQ

What documentation do I need to bring?

Guests arriving at embarkation without proper documentation may not join the voyage and will NOT be entitled to a refund.

U.S. citizens taking “closed-loop” cruises are not required to have a passport, but will need proof of citizenship such as an original or certified copy of a birth certificate AND a government-issued photo ID.

Children are also required to bring proof of citizenship, and if 16 and over, a photo ID is also required.

Although a passport is not required for U.S. citizens taking “closed loop” cruises, we strongly recommend all guests travel with a passport (valid for at least six months beyond completion of travel). Having a passport will enable guests to fly from the U.S. to a foreign port in the event they miss their scheduled embarkation or to fly back to the U.S. if they need to disembark the ship mid-cruise due to an emergency.

Foreign nationals should contact their respective governments to obtain further details. For more information or to obtain a passport application, visit www.travel.state.gov or call the National Passport Information Center toll free at 1-877-487-2778.

What to pack?

Alaska is casual, but be prepared to dress for dinners (see Dinner Dress below). The best approach is to bring clothes that can be layered: more layers for cooler, windier weather, fewer layers for warm, dry days.

Be sure to also bring:

  • -A lightweight, waterproof coat or jacket, as well as a sweater or warm vest for strolling the decks of the ship
  • -A warm hat and gloves
  • -Sturdy walking shoes for every day use

-Dress shoes to accompany your dinner outfit

Dinner Dress

There are three smart casual and two formal evenings. Please note, informal wear or formal wear is recommended at the Pinnacle Grill at all times.

Informal nights – sport jackets for men and dress slacks, casual dresses or skirts for women

Formal nights – jacket and tie required or tuxedo suggested for men, cocktail dress or gown for women

Please note: Your daily program will contain a notice of the dress for each evening. Jeans, t-shirts, hats, shorts, tank tops, swimwear and workout attire are not permitted in the dining room or Pinnacle Grill at any time, but are allowed in the Lido restaurant.

Exercise Clothes

If you’re a fitness fan or just like to stroll around the decks be sure to pack your exercise clothes. There are aerobics classes on the ships, treadmills, exercise bikes and other equipment in the fitness center on board each ship. The free Passport to Fitness program has the added fun of a reward at the end of the cruise for participating in onboard activities. Be sure to bring your running or aerobics shoes, swimsuit and a cover-up (for lounging, if not for warming up).

Items You Probably Won’t Need

 

  • Bulky or winter-weight sweaters or jackets

 

Rain boots and long underwear (outfitters throughout Alaska provide special gear needed for their activities, such as warm “moon boots” for walking on glaciers, waterproof rainwear, boots and life vests for river rafting or sea kayaking)

Don’t Forget To Take

 

  • Be sure to take toiletries and prescriptions for both medication and eye glasses to aid in replacement in the unlikely event they become misplaced
  • A travel alarm clock (although wake-up calls are offered on all Holland America Line cruises)
  • Binoculars if you enjoy bird watching or would like a closer look at wildlife and glaciers
  • Your camera film is available just about everywhere you will visit
What not to pack?

For the safely of our guests, the following items are not allowed onboard and will be confiscated upon being found: Electrical Transformers, Coffee Makers, Candles, Irons, Illegal Drugs, Flammable Liquids and Explosives, such as fireworks. For security purposes, we also recommend not packing any valuables (such as jewelry) in your checked luggage.

What activities are available for children and teens?

Holland America Line has a youth program for guests ages 3-17*. Each ship is staffed with a professional Club HAL Director dedicated to making sure children have a great time. Some of the fun-filled activities include bingo for prizes, arts & crafts, special parties and much more. Each participant also receives a Club HAL t-shirt. An activity schedule for each age group will be delivered to your stateroom each evening.
Activities are offered for kids (ages 3-7), ‘tweens (8-12) and teens (13-17). The program has an open door policy, which means participants may come and go as they please. All activities are supervised; however, the Club HAL Director is not responsible for any child if he/she chooses to leave the activity.

Is internet access available from the ship?

Guests can connect to the internet on each ship in the Holland America Line fleet, either by accessing a 24/7 wireless connection “hotspot”, or utilizing the resources of the Explorations Café or Internet Café located on board. You will be able to receive electronic mail in real-time, via satellite link 24 hours a day, satellite conditions permitting. Holland America Line has even set up your very own CruisE-mail address for you to use. We also have an Internet Manager on board to assist you. There is a charge for these services.

What is Holland America’s policy on cruising while pregnant?

Women cannot have begun their 24th week of pregnancy at any time before or during the cruise. If you are pregnant or sailing with a guest who is pregnant they must provide a physician’s letter stating the expected due date, medical fitness to travel and the pregnancy is not high risk.

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